WYSE® WINTERM™ WARRANTY REGISTRATION INSTRUCTIONS

Wyse Winterm Thin Clients come with the standard one year manufacturer’s warranty. Some models are sold with Wyse’s two-year Buyer Protection Plan which extends the one-year warranty another two years to provide a total of three years of protection as long as the product is registered on the Wyse website, www.wyse.com, within 90 days of purchase.

Here are the instructions to register Winterm units for the two-year Buyer Protection plan:

1. On the Customer Support Online Registration main page, please click on “Winterm™ 1000, 5000, 3000, 8000 or 9000 Series Thin Clients” or go directly to http://www.wyse.com/registration/. You will get a “Login” box.
2. If you have already created an account, please enter your username and password in the “Login” box.
3. If you do not already have an account set up, please click on “Create New Customer” at the bottom of the Log In box and follow these instructions:
4. You must fill in all of the required fields (denoted by **) under “New Contact”:
   
   1. Company Name: The name of the company that owns the product.
   2. First Name: First name of the contact person at the above company.
   3. Last Name: Last name of the contact person at the above company.
   4. Email Address: Email address of the contact person.
   5. Phone: Phone number of the contact person.
   6. Username: This can be any amount of alpha-numeric characters.
   7. Password: This must be at least four (4) alpha-numeric characters and will be case-sensitive.
   8. Confirm Password: Please retype the password you have chosen.
      
5. On the “Mailing Address” screen, please pick the United States or International Address form, depending on your location, and fill in the required fields, denoted by ** after the field name.
6. You must click on “Save” when you are finished entering all of your information in order to finish creating your account.
7. Once you have created and/or logged in to your account, please click on “Your Account”.
8. Please click on “Warranty Registration” under “Wyse.com Applications”.
9. Please click on the “New” box to register your units. You will then be taken to the “Winterm Product Registration” page.
10. Please enter the “Purchase Date” for the units that you are registering. Please enter it in this format: mm/dd/yyyy, i.e. 07/01/2003.
11. Please select the correct “Default Unit Location”.
12. In the “Serial Numbers” box, please list all the serial numbers you wish to register horizontally, with only commas, no spaces in between them.
13. Please do NOT use any leading “S”s. No Wyse serial numbers begin with “S”, they all begin with numbers. The serial numbers can be cut and pasted into the box from a spreadsheet or word document or comma delimited file.
14. If you wish to receive a Wyse Rapport Workgroup license for each valid serial number you are registering, you must check the box near the bottom of the page (under the large box in which you have listed the serial numbers to be registered) that says “Please check this box to receive a Wyse Rapport Workgroup license for each valid serial number entered.”
15. Once you have listed all of the serial numbers, please click on “Next”.
16. You will then be taken to the “Product Registration Confirmation” page.
17. If the message “already registered” in red is next to the serial number you have just tried to register, please verify the serial number is correct. Then check the warranty registration list under “Your Account” to make sure you have not already registered this unit. If the serial number does not show up in the warranty registration list under “Your Account”, please email fieldsupport@wyse.com.
18. If you get a message that the serial number is “invalid”, please verify that the serial number has 11-digits and does not start with “S”. If the serial number does have 11-digits and does not start with “S” please email fieldsupport@wyse.com
19. If your registration has been successful, there will be a green checkmark in the “status” column of the confirmation.
20. Please click on “Finish”.
21. After your warranty registration has been successful and you’ve clicked on “Finish”, you will get the “Warranty Registration List” screen with the following:
    
    1. The number of products registered successfully.
    2. The number of Rapport Saleskeys requested successfully.
    3. A “Summary Report” showing the serial number, purchase date and unit location of the entire product registrations we have on file for you. The summary will also show the name of the person who registered the units.

Your warranty registration is now complete. If you would like to register more products, please click on the "new" button under the “Summary Report”. To view information about an existing product click the appropriate product's link in the “Summary Report”.

If you experience any problems registering your Winterm products, please call 1-800-800-9973. ext. 1870 or 408-473-1870 to speak with the registration administrator.