| Vertex Customer Management
Manchester, United Kingdom
Call Center Cuts Costs
In the call center business, it is important to manage the ebb and flow of customer calls while responding quickly and efficiently. As Vertex Customer Management expanded their call centers to more locations with more agents to meet demand, they needed a centralized infrastructure to give everyone access to feature-rich applications. They chose Wyse thin clients and thin computing to reduce the cost of owning and supporting an extensive user network while improving the working environment for employees.
Vertex Customer Management, a subsidiary of FTSE 100 company United Utilities PLC, manages millions of customer interactions every year for leading organizations worldwide. Vertex delivers superior customer service through consulting, technology, and out-sourced service provision with over 9,000 employees in 69 UK and international locations, 1,500 employees in India, and 700 in North America
Solution Architecture
- Wyse Winterm Thin Client devices
- Microsoft Office and AttentiV
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"We found that deploying a Citrix server and Wyse thin computing was about 80% of the capital cost of deploying a traditional PC-based infrastructure. However, our operational and support costs fell by 60-70%."
Mark George
Vertex Customer Management
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